Friday, 21 July 2006

CDC Software Releases Pivotal CRM 5.9

Pivotal Corp., a division of CDC Software, has released its latest Pivotal CRM 5.9, which includes Pivotal Handheld, a BlackBerry Wireless Handheld mobile application, Pivotal Call Scripting for automating customer interactions, and significant customer-driven enhancements.

Pivotal Handheld addresses the information needs of sales professionals on the go. It enables sales representatives to access and update critical CRM data via BlackBerry mobile devices.

The company said the new CRM platform enables upgrade and existing customer implementations, including all configuration, customization, and integration performed on the Pivotal platform are compatible with the new platform.

The new capabilities of Pivotal CRM 5.9 are also applicable to Pivotal’s vertical CRM applications for financial services, homebuilding and real estate, legal services, manufacturing and others. These applications are now established as leading solutions for their respective industries and planned enhancements, enabled by Pivotal CRM 5.9, will further cement those leadership positions.