Thursday, 31 August 2006

Convergys Signs Five-Year Contract With Taiwanese 3G Opertor Vibo for CRM Management

Convergys Corporation has announced that it has signed a five-year professional services outsourcing contract with VIBO Telecom, a Taiwanese 3G mobile operator, to manage VIBO's back office operations.

Convergys will continue to manage all aspects of VIBO's customer care and billing systems, extending a contract first signed in 2005 under which Convergys implemented and integrated its Infinys rating and billing and mediation software with VIBO's third party CRM, activation, provisioning, and partner management platforms. The company's services framework includes Managed Services, Business Consulting, Technology Services, and Staff Augmentation.

A recent Forrester Research report singled out Convergys for its 'market leadership,' 95 percent client renewal rate, and its 'best-value' comprehensive multichannel customer care outsourcing services and products.

In the report, "The Forrester Wave: Multichannel Contact Center Outsourcers: Q4, 2005," author Elizabeth Herrell notes within the report that Convergys scored "...top points for proactively offering comprehensive multichannel outsourcing solutions, while also demonstrating strong financial momentum and technical support for its customer base."