Friday, 1 September 2006

Intervoice unveils PersonalizeIT

Intervoice has announced PersonalizeIT, a new offering from Intervoice Global Services that makes it easy and more affordable for companies to uniquely personalise their voice self-service systems and subscription services.

“Providing customers with excellent and highly-personalized experiences has long been a goal of leading companies of all sizes. Due in large part to the number of moving parts to the problem, this goal has not been easy or inexpensive to achieve”, said Joe Outlaw, principal analyst, “Current Analysis. Applying all of its 20+ years of voice application design experience, Intervoice has cracked the code for providing easy-to-build and maintaining personalized customer service applications with its PersonalizeIT solution.”

“With PersonalizeIT, Intervoice helps companies truly know their customers -- a goal companies have strived toward for years, but never fully achieved”, said Andrea Holko, senior vice president, Global Consulting Services. “With our world class design team and technology, companies are no longer limited by the cost and complexity typically associated with building a personalized voice self-service system. Now, companies have a cost-effective solution that facilitates a customized user experience, boosting customer satisfaction and loyalty.”